Refund policy

Effective Date: 9/26/2023

Thank you for shopping at Sneaks Clothing Brand! We strive to provide you with high-quality apparel and fashion products, and we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Returns

You may return eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging with all tags and labels intact.

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [sandiegosneaks@gmail.com] with the subject line "Return Request - Order #[Your Order Number]." In the email, please provide the following information:

    • Your full name
    • Order number
    • Item(s) you wish to return
    • Reason for the return

  2. Wait for Approval: Our customer support team will review your request and provide you with a return authorization if your request meets our return criteria.

  3. Pack the Items: Carefully pack the item(s) in the original packaging along with a copy of the packing slip or order confirmation.

  4. Ship the Items: You are responsible for the cost of return shipping. Ship the package to the following address: [1140 Wall St, #262, La Jolla, CA 92037]

    Please make sure to use a trackable shipping service and keep the tracking number for your records.

  5. Confirmation: Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. If the return is approved, we will process your refund or exchange.

Refunds

Upon approval of your return, we will issue a refund to the original payment method used for the purchase. Please allow up to [number of days] for the refund to appear in your account, as processing times may vary depending on your financial institution.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same return process outlined above. In your email request, indicate the item you wish to exchange and the preferred replacement. We will process the exchange once we receive and inspect your returned item(s).

Non-Returnable Items

Some items are non-returnable, including but not limited to:

  • Items marked as "Final Sale"
  • Underwear and swimwear
  • Accessories like earrings (for hygiene reasons)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [sandiegosneaks@gmail.com]. We will provide instructions for returning the item, and we will cover the return shipping costs. Once we receive the damaged or defective item, we will send you a replacement or issue a refund, as per your preference.

Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact our customer support team at [8587293210] or [sandiegosneaks@gmail.com].

We value your business and aim to provide you with a hassle-free shopping experience. Thank you for choosing Sneaks Clothing Brand for your fashion needs!

Note: This return and refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.